Reference Services in a Digital Library of Historical Artifacts

نویسندگان

  • Roy L. Chan
  • Dion Hoe-Lian Goh
  • Schubert Foo
چکیده

The National Archives of Singapore (NAS) is a Singapore government organization tasked with the preservation of national records. The NAS offers a reference service where NAS staff respond to public enquiries on archival resource matters. Over time, it was noticed that certain enquiries were being asked more frequently than others. Hence, physical folders were maintained to hold information on subjects that were identified as popular enquiries. When swarmed with enquiries, however, this paper based approach was found to be inadequate. The Enquiry Database (ED) was thus conceived to automate the reference service as well as to eliminate the necessity for the public to enquire in person at the NAS’ premises for common enquires.

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تاریخ انتشار 2002